Who we are
SweetChedda (Pty) Ltd operates the SweetChedda music streaming platform. You can contact us at info@sweetchedda.com or via WhatsApp +27 065 825 4892. Postal address: 149 Block A, Sekampaneng, Hammanskraal, South Africa.
What information we collect
- Account data (name, username, email, password hash, country).
- Usage data (plays, per‑second listening time, session timestamps, device and log information such as IP, browser and OS).
- Payment & payout data (billing country/currency, purchase history; for artists/influencers: bank or wallet information to make payouts).
- Communications (support requests, marketing preferences).
- Cookies & similar technologies to keep you signed in, remember preferences and measure performance.
How we use your information
- Provide and operate the service, including usage‑based billing (R0.01 per second) and fraud prevention.
- Process payments, statements and monthly payouts where applicable.
- Maintain safety and security, troubleshoot issues and prevent abuse.
- Improve the platform and personalize your experience.
- Send service announcements and, with your consent, marketing communications (you can opt out anytime).
- Comply with law and enforce our Terms.
Legal bases
We process personal information when necessary to perform our contract with you, to comply with legal obligations, with your consent, and for our legitimate interests (for example, to keep the service secure and to improve features). South Africa’s Protection of Personal Information Act (POPIA) applies; where other laws (like the GDPR) apply, we will honor applicable rights.
Sharing your information
- Service providers processing data on our behalf (hosting, analytics, customer support, payment processors).
- Artists and influencers may receive aggregated, de‑identified analytics about plays and earnings; we do not disclose your personal messages or payment details to them.
- Law enforcement or regulators where required by law or to protect rights, safety and property.
- Business transfers (e.g., merger, acquisition) subject to this Policy’s protections.
International transfers
Your information may be processed in countries outside your own. When we transfer data internationally, we use appropriate safeguards consistent with applicable law.
Retention
We retain personal information only as long as necessary to provide the service and for legitimate business purposes (including accounting and legal obligations). We anonymize or delete data when it is no longer needed.
Your choices & rights
- Access, correct, update or delete your information.
- Object to or restrict certain processing; withdraw consent where processing is based on consent.
- Opt out of marketing emails by using the unsubscribe link or changing settings.
- Lodge a complaint with the Information Regulator (South Africa) or your local authority where applicable.
To exercise rights, contact privacy@sweetchedda.com or use in‑app settings.
Children
SweetChedda is not directed to children under 16 and we do not knowingly collect personal information from them.
Security
We implement technical and organizational measures designed to protect your information. No system is perfectly secure; we encourage strong passwords and keeping your account details confidential.
Changes to this Policy
We may update this Privacy Policy from time to time. If material changes are made, we will notify you by reasonable means. Your continued use of the service after changes take effect constitutes acceptance.
Contact us
Email: info@sweetchedda.com • WhatsApp: +27 065 825 4892
Address: 149 Block A, Sekampaneng, Hammanskraal, South Africa
This page is provided for convenience and is not legal advice. Depending on your features and territories, you may need to update sections (e.g., international transfers, data processors, and contact details of your information officer).